Getting in touch with Coral's editorial team is straightforward. We run a lean operation and keep contact deliberately simple - one channel, clear expectations, and an honest account of what we can and cannot help with.
Before writing in, it is worth checking whether the page you need already exists. Our reviews, terms explainers, and responsible-gambling resources cover the questions we hear most often. If you cannot find what you are after, our inbox is open.
One Channel: Email
All correspondence goes to [email protected]. There is no live chat, no telephone line, and no social-media queue. Email lets us give each message proper attention and maintain a clear record of every exchange.
When you write, include a clear subject line, the URL of any page you are querying, and a brief description of your question. That context helps us reply accurately and without unnecessary back-and-forth.
How We Triage Messages
Every message is read by someone on the editorial team. Queries fall into three groups: factual corrections and editorial feedback, general site questions, and issues outside our remit entirely. The first two receive a substantive reply; the third gets a brief explanation and, where possible, a pointer in the right direction.
Corrections are prioritised because accuracy underpins everything we publish. If you believe a review figure, regulatory detail, or other factual claim on the site is wrong, flag it clearly and we will investigate promptly rather than let it stand.
Turnaround in Plain Language
Most queries receive a reply within three to five working days. During busy periods - particularly around major sporting fixtures in Ireland - it may take a little longer. We do not operate a 24-hour support desk and cannot guarantee same-day responses.
If your question requires additional research before we can answer reliably, we will take the time to do that rather than send a hasty reply. A brief acknowledgement may arrive sooner than the full response in those cases.
Escalation Limits
coralbets-ie.com is an independent review and information site. We do not hold a gambling licence, process bets, handle player funds, or manage accounts of any kind. If you have a dispute with a betting operator, you will need to contact that operator directly or escalate to the relevant regulatory authority in Ireland.
We cannot intervene in account disputes or access operator systems on your behalf. This is not an apology - it is simply an honest description of what an editorial site is and is not built to do.
Privacy When You Write to Us
Any personal information you include in an email is handled in accordance with our Privacy Policy. We do not share your details with third parties for marketing purposes, and we retain correspondence only for as long as is reasonably necessary to fulfil the original purpose of the exchange.
To ask about your data or to exercise your rights under Irish and EU data protection law, use the same address: [email protected]. We will respond to data-related requests within the timeframes required by applicable legislation.